Before arrival
Parking, arrival details and hotel policies. Send a link to the guide with the booking confirmation.
Genius Loci / SolutionsCloser to guests.
GENIUS LOCI FOR HOTELS & HOSTELS
Closer to guests.
Less routine.
Your team is busy with the guests in front of them. Meanwhile, an AI guide can answer those asking from their room, while exploring or before they even arrive.
When is breakfast, and can we come with children?
✦ Your AI guide
Illustrative conversationBreakfast is served from 7 to 10 in the ground-floor restaurant. Children are welcome — the team can arrange high chairs for you.
LESS REPETITION. MORE PERSONAL CARE.
Your team doesn't have to be everywhere.
During the stay
Breakfast, wellness, Wi-Fi and evening plans. Guests find the information in their own language, whenever they need it.
Insights for management
See recurring topics and guest feedback. Discover what needs a clearer explanation and where to expand your services.
YOUR INFORMATION → THEIR GUIDEIt knows your place.
It knows your place.
Because you do.
Combine shared hotel or hostel information with details about rooms, communal spaces or individual buildings. The relevant QR code points guests to the right guide.
See how it all works ↗Frequently asked questions
How much time does an AI guide save a hotel?
It depends on the size of the hotel and how many questions repeat. The best way to find out is to measure: log the most frequent questions for two weeks, move the answers into the guide, and compare.
Can the AI answer questions about the surrounding area?
Yes. Alongside information about the hotel it recommends restaurants, trips and transport nearby. Your own tips always take precedence.
What if the AI does not know the answer?
It does not invent one. It says it does not have the information and offers the guest the reception's contact details. Analytics then show you what to add to the knowledge base.
Does a hotel need technical knowledge?
No. Everything is set up in a straightforward dashboard — you describe the hotel, upload your documents and print the QR code. No integration is required.